There are a couple of methods to measure for your dog's collar. The best way is to measure the dogs neck directly. Take a measuring tape and wrap it around your dogs neck just where you would like the collar to sit. No need to add extra room or pull tight, we will make it adjust comfortably from the dogs actual neck size.
You can also measure from a current collar your pet wears. If measuring from a leather collar, measure from the fold in the leather (by the buckle) to the hole that is most used and the best fit for your dog. Measure a nylon collar from the start of the material on one end to the end of the buckle on the other end.
Here at KoKoLati we seek to create works of art that double as durable equipment. We use paint that is specially formulated for use on leather . That being said, you want to treat your KoKoLati Leather product as you would a fine pair of shoes, to preserve the artwork.
Avoid water - remove the product for swimming, bathing, etc.
For dogs, remove collars when left unattended.
For dogs, remove for rough play.
Condition the back of the product once a month with a non-darkening leather conditioner. We recommend Bick 4 or Lexol non-darkening.
Shipping and Returns
All US orders are shipped through USPS priority mail with tracking. Each piece is handcrafted and custom-made after you order. Please expect 4-8 weeks for your order to be brought to life and shipped to you.
We are not responsible for lost/stolen or delayed packages. We will do our best to rectify situations as they arise.
We are not responsible for custom's duties on foreign orders. A tracking number is not available for international orders.
We understand that purchasing a KoKoLati Leather product is an investment, we want each piece that leaves our workshop to be special and made to last. If you have any issues with your product please contact us!
If, in the course of normal and reasonable wear your product breaks due to one of the following circumstances we will repair or replace your product free of charge:
1. A rivet pops
2. Any of the hardware breaks
3. The leather rips
4. Unusual wear and tear of the paint
We ask for a picture to be emailed to us of the break or damage done to your product.
While we will replace any product of ours that breaks under normal use, if your product has been subjected to any one of the following circumstances we reserve the right to refuse to repair/replace the product or to charge an agreed-upon fee.
1. Has been soaked in water or regularly worn in the rain.
2. Has been used as a tie-out.
3. Has been chewed on by a pet or scratched by a pet.
4. Has been cut by an object.
5. Has been worn by a dog that pulls on the leash heavily.
6. Has been lost or stolen
We reserve the right to solely determine whether a product has been used under normal and reasonable wear. Please send us pictures of the damage. Each case will be handled individually so Please contact us no matter the circumstances of the damage! We want to make sure you are happy with your product and are reasonable and willing to work with you!
We ship internationally for $19. We cover any extra cost of shipping to you. You will be responsible for any customs charges and import tax. We cannot mark the package at a lower value than purchased.
Our goal is to provide you with a custom, handcrafted product with a relatively quick turn around time. Like a fine dining restaurant, we want to keep our menu small but each item artisan crafted from top quality 'ingredients'! Here is a guideline of what we can and cannot do to make the collar a perfect fit for you
We do not offer fully custom designs. We do welcome suggestions for new designs!
Yes! We display each design on the leather we find best fitting. You are welcome to request any available and in-stock leather color for the bottom layer of your collar.
Yes! We display each collar with the hardware we find best fitting for the design. You are welcome to request silver or brass hardware for any design. Free of charge, just drop us a message before ordering.
Any design, even if not shown with crystals, can have crystals added by request. We only offer Swarovski crystals in 20ss size. You can message us to know what crystals we currently have in stock. (+$15).
It is up to our discretion how the crystals are arranged on the design. *No more than two crystal colors on a design.
Not at this time. This is an addition to our product line we would love to include in the future! Keep any eye out for updates.
We do not offer changes to the appearance of a design. We do welcome suggestions for new designs!