KoKoLati Leather™ is released from all liabilities and cannot be held responsible for any losses or damages incurred, either directly or indirectly, due to the use of this website and/ or its products. The customer takes full responsibility for purchases and/or use of any information and/or products obtained from KoKoLati Leather™.
All design, copy, logos, names, content, pictures, and any other elements present on this website belong exclusively to KoKoLati Leather™ and are registered, copyright, and/or trademark protected. Everything found on this website is the sole property of KoKoLati Leather™ and shall not be used without prior written consent from KoKoLati Leather™.
If, in the course of normal and reasonable wear (defined 1a), your product breaks due to one of the following circumstances we will repair or replace your product free of charge:
1. A rivet or two pops
2. Any of the hardware breaks
3. The leather rips
4. Unusual wear and tear of the paint
We ask for a picture to be emailed to us of the break or damage done to your product.
While we will replace any product of ours that breaks under normal use, if your product has been subjected to any one of the following circumstances we reserve the right to refuse repairing/replacing the product .
1. Has been soaked in water or regularly worn in the rain.
2. Has been used as a tie out.
3. Has been chewed on by a pet or scratched by a pet.
4. Has been cut by an object.
5. Has been worn by a dog that pulls on the leash heavily.
6. Has been lost or stolen
We reserve the right to solely determine whether a product has been used under normal and reasonable wear. Please send us pictures of the damage. Each case will be handled individually so Please contact us no matter the circumstances of the damage!! We want to make sure you are happy with your product and are reasonable and willing to work with you!
We cannot replace custom items (added name etc.) due to incorrect ordering and/or customer error (measuring wrong, ordering wrong item, etc.). We will offer a replacement if the collar is a standard, available design. Please contact us A.S.A.P.!
SHIPPING: We are not responsible for lost/stolen or delayed packages. We will do our best to rectify situations as they arise. We are not responsible for custom's duties on foreign orders.
We reserve the right to make amendments to these terms at any time.
If you have any comments, questions, or concerns about any of products, please feel free to contact us.